Salesforce Acquires AI Customer Service Platform Fin for $3.6 Billion
Salesforce said June 15, 2026 it will buy Intercom-spun Fin for $3.6B, closing in the final quarter of fiscal 2027. Fin’s AI agent handles live chat, WhatsApp, SMS, phone calls, and Slack, and will be integrated into Agentforce to build more service agents.