A service outage at Petlibro began disrupting its smart pet feeders, litter boxes, and water fountains on Tuesday, August 12, 2026, preventing the devices from carrying out scheduled tasks — including automatically dispensing food for pets.
Users across Reddit reported their Petlibro-connected devices going offline, with many describing missed feeding schedules as a result. The outage affected functions tied to the Petlibro app, which the devices rely on to operate.
“We are currently experiencing a service issue affecting some Petlibro app functions,” the company said in a statement on Tuesday. “Our team is actively restoring service, validating stability, and bringing functionality back in stages.”
By Wednesday at 2:30PM ET, Petlibro issued an update stating that “much of our service is restored as we continue to bring the app back into full operation.” The company had previously maintained that existing settings and schedules stored locally on devices would remain intact during the outage, though the disruption still prevented normal automated operation for many users.
Recovery has been uneven. Some users reported their devices resuming normal function, while others continued to experience difficulty reconnecting to the Petlibro app as of Wednesday.
The incident highlights a potential risk for pet owners who rely on app-connected feeders to manage their animals’ meals — when cloud services go down, automated feeding schedules may fail even if the physical hardware remains intact.
Source: The Verge