Encore AI, a startup that analyzes customer interactions to train and deploy AI voice agents, announced in July 2026 that it has raised $30 million in a Series A round led by Team8. Planven, Lukatz, and Garage also participated, along with several banks and insurers — some of which used Encore’s product before choosing to invest.
The company was founded in 2022 as Insait IO by CEO Dvir Ginzburg, originally building recommendation software for financial advisers and relationship managers. Now rebranded as Encore AI, it has expanded into a platform that mines call recordings, emails, text messages, and CRM data to identify which sales and customer support techniques produced successful outcomes. Those findings are then used to train AI agents that can communicate with customers by voice or text, or act as assistants to human employees during live conversations.
Ginzburg describes the process as “interaction mining.” The platform breaks customer conversations into stages, pinpoints what moved interactions forward, and builds agent behavior around the approaches that worked — including, Ginzburg noted, specific jokes or anecdotes used by effective relationship managers.
Encore currently serves more than 40 enterprise customers globally, the majority of them financial institutions. The company says its annual recurring revenue has grown more than 5x since its seed round less than 18 months ago, though exact revenue figures and valuation were not disclosed.
Large CRM providers such as Salesforce, SAP, Zoho, and HubSpot represent potential competition, but Ginzburg argues they would need to overhaul their technology stacks to make historical conversational data the foundation of their AI agents the way Encore does.
Encore plans to use the Series A proceeds to expand its U.S. sales operations and deploy its platform with additional large financial institutions.
Source: TechCrunch